Pricing, Taxes, & Products: 

All prices are in US dollars and are accurate to the best of our knowledge. Prices do not include taxes or other duties that may be assessed. If the order is shipped to any Illinois address, sales tax will be assessed to the total purchase price. We reserve the right to change prices at any time and are not responsible for typographical errors. We cannot match prices in-store to those advertised online and may not have all in-store products available online. Equity accrued through rental is only available for products in our stores and not online. Due to the natural materials many of our products are made of, we try to choose images for our website that accurately reflect the product. Still, some variations may occur (i.e., varnish shading and color, wood color, grain, etc.). Please contact us before ordering to obtain pictures of the item you will receive.

Shipping Information:

Refunds and Returns:

Products can be returned within 30 days of receipt of the shipment. After 30 days, no products can be returned. Strings, music, and other consumables (oils, reeds, rosin, etc. ) cannot be returned unless an error was made in the shipment. Please call (847) 458-7386 to obtain a return authorization number before returning. If an item is returned without an RMA number, your refund will be delayed, and a 15% restocking fee will be applied. All products must be returned in brand-new condition with all accessories and packaging. Please use a reputable shipping service with a way to track the package. Cassandra Strings, Inc. is not responsible for returns lost in transit. Because we cannot guarantee the fit of an instrument or bow in a case, we will not be liable for return shipping if an item does not fit your instrument or bow correctly.

You may request a pre-paid return shipping label for convenience and cost savings.  Please note if you request a pre-paid return label from us, and if the merchandise you're returning is NOT defective or damaged, your pre-paid return label cost will be deducted from your refund.   Attach the label to your package.  Ensure the RA# you were issued is on the outside of the box. Unless there is a manufacturer defect or you were sent something in error, the shipping cost will be deducted from your refund. Cassandra Strings, Inc. does not pay for return shipping unless a mistake was made in the shipment.

Please send the product to:

Attn: Returns Manager 
Cassandra Strings, Inc.
215 S. Main St. 
Algonquin, IL 60102

Please note: Shipping charges are non-refundable. Defective products will be replaced, and return shipping will be reimbursed.
Hours:
Monday-Thursday
10 am-5 pm
Saturday
10 am-2 pm
847-458-7386 

If you have any questions, please get in touch with customer service.