Terms of Service
Pricing, Taxes, & Products:
All prices are in US dollars and are accurate to the best of our knowledge. Prices do not include taxes or other duties that may be assessed. If the order is being shipped to any address in Illinois, California, or Alabama sales tax will be assessed to the total purchase price. We reserve the right to change prices at any time and are not responsible for typographical errors. We cannot match prices in-store to those advertised online, and may not have all products available in-store that are available for purchase online. Loyalty Discounts accrued through rental are only available for use in any of our stores. Due to the natural materials that many of our products are made of, we try our best to choose images for our website that accurately reflect the product, but some variations may occur (i.e varnish shading and color, wood color, grain, etc.). Please contact us before ordering to obtain pictures of the exact item you will be receiving.
We ship most orders within one business day Monday through Thursday, excluding Holidays. We ship "Best way" via UPS ground or USPS. If a problem does occur, please contact us immediately. Please inspect your package immediately for damage! We want to make sure that your shipment arrives safe and sound.
Additional charges also apply for specific oversized and/or heavy items. See the "Special Domestic Shipping Exceptions" section for details.
Refund and Returns:
Products can be returned within 30 days of receipt of the shipment. After 30 days no products can be returned. Strings, music, and other consumables (oils, reeds, rosin, etc. ) cannot be returned unless an error was made in the shipment. Please call (847) 458-7386 to obtain a return authorization number before returning. If an item is returned without an RMA number, your refund will be delayed, and a 15% restocking fee will be applied. All products must be returned in brand new condition with all accessories and packaging. Please use a reputable shipping service with a way to track the package. Cassandra Strings, Inc. is not responsible for returns lost in transit. Because we cannot guarantee the fit of an instrument or bow in a case, we will not be responsible for return shipping if an item does not fit your instrument or bow correctly. Cassandra Strings, Inc. does not pay for return shipping unless an error was made in the shipment.
Please send the product to:
Attn: Returns Manager
Cassandra Strings, Inc.
215 S. Main St.
Algonquin, IL 60102
Please note: Shipping charges are non-refundable. Defective products will be replaced and return shipping reimbursed.
If you have any questions, please contact customer service.